Profitability doesn’t come from closing more IT support tickets – it comes from limiting them

Does managing your clients’ websites create unnecessary noise and consume valuable support time? Is it distracting your team from delivering core IT support tasks? We understand the unique challenges that IT support companies like yours face.

Website support services and more

By outsourcing annoying website-related tasks your team could concentrate on high-value IT activities without the distraction of managing your clients’ website issues. Eliminating the need for additional support staff and training, cutting costs and improving your bottom line.

The five most common issues we solve every day

These are real examples but we’ve anonymised them because we respect our clients’ security, their confidentiality and also want to save their blushes.

1. Fixing Email Deliverability Issues

Scenario:

An art school had been using a custom-built CRM system for years, but the original developer had never been able to set it up to successfully delivered auto-emails. The workaround was laborious: staff copied and pasted emails from the CRM system into Outlook and sent them, which was time-consuming and inefficient.

Solution:

When tasked with developing a new CRM system, the team at Akriga was also asked to fix the existing email issue. They identified the problem as a domain configuration error. Within a couple of hours, they reconfigured the domain, enabling successful email delivery. This quick fix saved the school significant time and effort.

“We had struggled for years with our CRM’s email issues. Adrian’s team solved it in a matter of hours, dramatically improving our efficiency. We can now focus on our students rather than email problems.”
Art School Administrator

“Adrian’s team rescued us when our developer retired. Their expertise allowed us to seamlessly continue our services and even improve our offerings.”
Marketing Agency Owner

2. Crisis Averted When Your Website Developer Moves On

Scenario:

A marketing agency faced a crisis when the developer of their custom-built cricket statistics system retired. The system, built on a little-known CMS, required ongoing maintenance and updates as the data feed formats changed over time.

Solution:

Adrian’s team stepped in to maintain and improve the system. They ensured compatibility with new data formats and added new features, ensuring the agency could continue delivering up-to-date cricket statistics without disruption.

3. Ofsted Compliance Issue for a School Website Solved

Scenario:

A nursery school faced a compliance issue with Ofsted due to missing required statements on their website because a new member of the Board of Governors didn’t know how to update the website.

Solution:

Adrian conducted a Zoom training session, teaching the new member how to edit the website. Within an hour, the school was able to update their website and comply with legal requirements.

“Adrian’s training was invaluable. In no time, I was updating our website to meet compliance standards. His support turned a potential crisis into a quick fix.”
Member of the Board of Governors

“Password issues used to waste so much of our time. Adrian’s straightforward reset process and guidance have made life so much easier for us and our users.”
IT Support Manager

4. Users Forget Passwords, Can’t Login and Waste Everybody’s Time

Scenario:

You hear it all the time, a user will say, “I can’t login to my website”. Frequent issues with users forgetting their passwords and being unable to log in happen all too frequently.

Solution:

Adrian’s team implemented a robust password reset process. They ensured users understood how to generate and use password reset links and provided support for setting new passwords securely.

5. Website Hacked, Taken Down And Used For Spamming

Scenario:

A charity’s website went offline due to a cyberattack by spammers, despite their belief that they were too insignificant to be targeted. It could have been used it to send out 345,000 spam emails in 24 hours, at a rate of four every second, if they had not been stopped.

Solution:

Adrian’s team quickly identified the breach, secured the website, and restored it online. Then coaching the charity on the importance of website security, despite their belief that they would never be targeted.

“We never thought our small website could be a target for unscrupulous hackers. Adrian’s prompt action not only restored our website, he shut down the spammers and informed us about better security practices.”
Charity Director

Boost Your Profitability

By partnering with us, you can free up your resources to focus on higher-value activities better suited to your skill set. This not only improves your efficiency but also boosts your profitability. Let us take care of the complex digital problems, allowing you to concentrate on what you do best.

Expert Problem Solvers

Our expertise in digital development means that we can solve the toughest marketing or operational challenges. By leveraging our skills, you can offer your clients solutions that might otherwise be beyond your capabilities, enhancing your service portfolio and client satisfaction.

We Love Overcoming Challenges Others Can’t

We thrive on solving difficult problems. Our passion for tackling challenges ensures that no matter how complex your clients’ issues are, we will find an effective solution. This enthusiasm for problem-solving translates into innovative and successful outcomes, that will not cost the earth.

Life is Too Short to Work with People You Don’t Get On With

Easy to work with, we bring a positive and collaborative spirit to every project, making the process smooth and enjoyable for everyone involved.

Let’s Work Together to Achieve Success

Expand your service offer, enhance your reputation, and enjoy a seamless collaboration with us. Transform your clients’ digital challenges into powerful solutions and take your IT support services to the next level.

Gain a Reputation Booster

When you partner with us, you ensure that your clients receive top-tier solutions. This not only solves their problems but also boosts your reputation as a reliable and resourceful IT support company. Your clients will appreciate the high-quality outcomes, strengthening their trust in your services.

Sharing Your Client-Centric Approach

We always puts your clients’ needs first. Our team works diligently to understand and meet client requirements, ensuring satisfaction and long-term success. This approach means happier clients and more positive feedback for your company.

Your Peace of Mind Guaranteed

Partnering with us brings peace of mind to both you and your clients. With our extensive experience and commitment to excellence, you can be confident that every project will be handled professionally and effectively. Enjoy fewer worries and more time to focus on other critical aspects of your business.

Wordpress Development Company Oxfordshire - Akriga

Making the Complex Crystal Clear

We are skilled at communicating complex technical information in a clear and understandable way. This ensures that your clients are always informed and never feel overwhelmed. You can trust us to handle client interactions smoothly, maintaining a professional and reassuring presence.

No Overlapping Roles

We always respect your role and expertise. Complementing your services without overstepping, allowing you to maintain control and focus on your core activities. Ensuring a harmonious working relationship and maximising your efficiency.

Solving Complex Challenges with Simple Websites

We specialise in converting complex marketing and operational challenges into simple, powerful digital tools and websites. Discover how we can help you enhance your service offer and improve your profitability.

Experience White Label Excellence

We provide white label services, allowing you to present our cutting-edge solutions as your own. This means you can offer advanced digital tools and website solutions without the overhead of developing them in-house. Enhance your service offerings seamlessly and maintain your brand integrity.

Get your problem off your desk

We love overcoming your biggest challenges that others can’t. Discover just a few of the ones we’ve already solved.

I need confidence that my client’s development projects are in the most capable of hands

Adrian and Ian will give you complete peace of mind in everything they do; starting from their approach to risk assessment to the highest level of communication you will ever experience from a development team.

I need to work with technical people who understand customer centricity and open communication

Adrian and Ian’s approach and refreshingly open communication style makes Akriga the ideal partner for your project to be a success.

I want to give my clients the best service possible whilst migrating their technically heavy website

Adrian and Ian will seamlessly transfer technically heavy websites for you, by instantly understanding the needs of your clients and functionality required. So you can give your clients the best service possible. Providing you with fantastic support, honest and informative advice, as well as the technical expertise and capacity to manage and grow it.

I provide the best IT support services and support to my clients and need the same from my digital partner

Adrian and Ian have a clear, methodical approach to breaking down tricky problems and providing digital solutions. Adrian makes the complex simple. A rare skill, honed from years of practice, patience and professionalism. You will feel confident and reassured by the advice.

Who can I share a tough technical challenge with?

Adrian is very supportive and resourceful when presented with a tough technical challenge. With a deep knowledge of his subject, this means he will always come up with a solution which is robust and fit for purpose.

A few of our happy clients

“The level of communication from Akriga is the best I’ve ever experienced with a development team.”

Gillian Harding-Moore, DirectorFuel Creativity Ltd

“Akriga consistently offer superb support and technical advice allowing us in turn, to give our clients the best service possible.”

Nikki Kirk, Marketing DirectorLake Creative working with the Professional Cricketers Association

“Akriga have a clear, methodical approach to breaking down my specific problems and then providing the best digital solutions.”

Craig Thatcher, Branding Specialist, Creative Director & FounderStrawberryFinch

Have a difficult question or a technical problem?

We’ll solve your biggest challenges, so contact us now, or call 01235 521909, outside UK +44 1235 521909.

Profitability doesn’t come from closing more IT support tickets – it comes from limiting them

Profitability doesn’t come from closing more IT support tickets – it comes from limiting them

Website support services and more

The five most common issues we solve every day

1. Fixing Email Deliverability Issues

Scenario:

Solution:

2. Crisis Averted When Your Website Developer Moves On

Scenario:

Solution:

3. Ofsted Compliance Issue for a School Website Solved

Scenario:

Solution:

4. Users Forget Passwords, Can’t Login and Waste Everybody’s Time

Scenario:

Solution:

5. Website Hacked, Taken Down And Used For Spamming

Scenario:

Solution:

Boost Your Profitability

Expert Problem Solvers

We Love Overcoming Challenges Others Can’t

Life is Too Short to Work with People You Don’t Get On With

Let’s Work Together to Achieve Success

Gain a Reputation Booster

Sharing Your Client-Centric Approach

Your Peace of Mind Guaranteed

Making the Complex Crystal Clear

No Overlapping Roles

Solving Complex Challenges with Simple Websites

Experience White Label Excellence

Get your problem off your desk

Have a difficult question or a technical problem?

Contact Us

Find Us

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